This policy explains how subscriptions, cancellations, and refunds work for paid plans on Collab Creator AI, operated by Collab Creator AI.
1. Billing
Subscriptions are billed in advance (monthly or yearly) through Stripe. Prices are displayed in GBP at checkout unless otherwise stated. Applicable taxes may be added.
2. Free tier
The free plan requires no payment. Usage limits apply as described on the pricing page. We may adjust free-tier limits with reasonable notice.
3. Cancelling your subscription
You can cancel at any time:
- Sign in and open Account → Subscription & billing
- Click Manage in Stripe or Cancel subscription
- Follow Stripe Customer Portal steps to cancel
Cancellation stops future charges. You retain paid-plan access until the end of the current billing period unless otherwise stated at cancellation. After that, your account reverts to the free tier (subject to usage limits).
4. Refunds
14-day Money-back Guarantee: New subscribers to our paid plans (Basic and Pro) are eligible for a full refund within 14 days of their initial purchase if they are not satisfied. To request a refund under this guarantee, please contact us at admin@collab-creator.co.uk.
Except for the 14-day money-back guarantee, or where required by law, subscription fees are generally non-refundable once a billing period has started. This includes renewal charges and partial periods if you cancel mid-cycle.
Outside the 14-day money-back guarantee, we may issue a refund or credit at our discretion when:
- You were charged in error or duplicated
- A significant Service outage prevented reasonable use and we cannot remedy it promptly
- UK/EU consumer withdrawal rights apply (see below)
Refund requests under this policy: admin@collab-creator.co.uk within 14 days of the charge, including your account email and invoice reference.
5. UK & EU consumers
If you are a consumer in the UK or EU, you may have a 14-day right to cancel distance contracts under consumer protection law. By subscribing and immediately accessing digital content, you may be asked to acknowledge that delivery begins at once and that you may lose the withdrawal right once performance has started — as permitted by applicable law.
6. Plan changes
Upgrades typically take effect immediately with prorated charges handled by Stripe. Downgrades usually apply at the next renewal. Manage changes through the Stripe Customer Portal.
7. Chargebacks
If you dispute a charge with your bank without contacting us first, we may suspend your account pending resolution. Please email admin@collab-creator.co.uk so we can help.
8. Contact
Billing questions: admin@collab-creator.co.uk